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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All ATAGO products

The group "New Technologies" offers for review the products of the plant ATAGO: pocket refractometers, digital, with a special scale, manual, flow, touch, desktop, automatic, immersion, differential, suction type, multi-wave, autonomous, Abbe, for wine, clinical, acidity meters, salt meters, flow brix monitors, digital pH meters, polarimeters, saccharimeters, refractopolarimeters, oil analyzers, viscometers
  • Pocket refractometers ATAGO
    Pocket refractometers
    PAL-RI, PAL-BX/RI, etc.
  • Industrial flow refractometers ATAGO
    Industrial flow refractometers
    CM-800α-EG, etc.
  • Flow refractometers ATAGO
    Flow refractometers
    PRM-100a, CM-Base alpha, etc.
  • The Solitaires ATAGO
    The Solitaires
    PAL-SALT, etc.
  • Digital manual IR meters Brix ATAGO
    Digital manual IR meters Brix
    PAL-HIKARi series, etc.
  • Optical pocket refractometers ATAGO
    Optical pocket refractometers
    MASTER series, etc.
  • Refractometers with a special scale ATAGO
    Refractometers with a special scale
    PEN-PRO, etc.
  • Clinical refractometers ATAGO
    Clinical refractometers
    MASTER-SUR/Na, etc.
  • Refractometers for wine ATAGO
    Refractometers for wine
    PAL-79S, etc.
  • Self-contained refractometers ATAGO
    Self-contained refractometers
    PR-32a et al.
  • Digital refractometers ATAGO
    Digital refractometers
    PAL-1, etc.
  • Multi-wave refractometers ATAGO
    Multi-wave refractometers
    DR-M2, etc.
  • Immersion refractometers ATAGO
    Immersion refractometers
    PAN-1 and others.
  • Pump-type refractometers ATAGO
    Pump-type refractometers
    QR-Brix, etc.
  • Stationary refractometers ATAGO
    Stationary refractometers
    RX-5000i-Plus, etc.
  • Automatic refractometers for sugar ATAGO
    Automatic refractometers for sugar
    SMART-1, etc.
  • Differential refractometers ATAGO
    Differential refractometers
    DD-7, etc.
  • Viscometers ATAGO
    Viscometers
    VISCO-895, etc.
  • Oil Analyzers ATAGO
    Oil Analyzers
    DOM-24, etc.
  • Acidity meters ATAGO
    Acidity meters
    PAL-BX/ACID, etc.
  • Refractopolarimeters ATAGO
    Refractopolarimeters
    RePo-1, etc.
  • Polarimeters and saccharimeters ATAGO
    Polarimeters and saccharimeters
    SAC-i and others.
  • pH meters, conductometers ATAGO
    pH meters, conductometers
    PAL-EC, etc.
  • Additional equipment ATAGO
    Additional equipment
    printers, cleaners, etc.

NEW TECHNOLOGIES GROUP

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